Damaged, Defective, or Incorrect Items

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, appears defective, or is different from what you ordered, please contact us promptly through our Contact Us page.

WHAT TO INCLUDE

Please provide:

• Your order number and the email address used at checkout
• A clear description of the issue
• Clear photos of the item, product packaging, outer shipping package, and shipping label
• A short video when the issue involves leaking, a damaged bottle, or a sprayer that does not work

Please keep the item and all packaging materials while we review the issue. Do not discard or return the item until you receive instructions from us.

RESOLUTION

After reviewing the information, we will provide the appropriate next steps. Depending on the circumstances and product availability, the resolution may include a replacement, refund, or another appropriate remedy.

This policy should be read together with our Return Policy.